Terms and conditions of sale

The terms and conditions set out on this webpage apply to the sale of goods through the Bristol & Avon Family History Society internet shop located on this website. By placing an order, you agree to be bound by the terms and conditions set out below.

Our details
Bristol and Avon Family History Society (hereinafter referred to as “the Society”).
Recognised address: c/o Bristol Archives, “B” Bond Warehouse, Smeaton Road, Bristol, BS1 6XN.
Registered as a charity number 295799.

Method of payment
Payment is accepted by credit card and debit card. Payments are securely processed by Stripe (an online payment service) and the Society never see your credit/debit card details.

Postage and packing (shipping)
Prices for all goods exclude postage and packing charges which will  be added to the price of the goods and clearly show in the Shopping Cart and Checkout . Royal Mail 2nd class post is used for delivery to addresses within the UK, Channel Islands and Isle of Man. Airmail is used for delivery to overseas addresses.

Typical delivery times
UK: 5-7 working days
Europe: 10-15 working days
Rest of the world: 15-20 working days

Non-delivery
Whilst items are occasionally delayed in the post, in our experience their permanent loss is a very rare event and we ask that you allow twice the above times to elapse before reporting non-delivery. In the event of non-delivery, please email shop@bafhs.org.uk and we will arrange for the dispatch of a replacement item at our expense.

Local taxes & import duties
Customers are responsible for the payment of any local taxes and import duties that may be levied in the country where the goods are to be delivered.

Quality of goods
All goods that we offer for sale are new and unused unless otherwise stated. They will be securely packaged and in good condition at the time of dispatch. In the event that an item is found to be damaged, faulty or not what you ordered, please email shop@bafhs.org.uk stating full details of the problem. We will make arrangements for a replacement to be dispatched and for the faulty item to be returned (at our expense).

Your right to cancel
You have the right to cancel an order for goods within 14 consecutive days, commencing on the date of their receipt. This “cooling off” period includes Saturdays, Sundays and Bank Holidays. Notice of intention to cancel must be made in writing (by letter or email) to the Society within the “cooling off” period. Upon receipt of the intention to cancel, the Society will refund the retail sale price of the goods provided they are returned to the Society in pristine condition. Payment of a refund will be made within 14 days of receipt of the notice of intention to cancel. The cost of returning the goods to the Society must be paid by the customer.

Downloadable products – by downloading a digital product within the 14 day cancellation period, you agree to waive your right to cancel.

Notice of intention to cancel should be addressed to: BAFHS, 15 Hale Horn Close, Bradley Stoke, Bristol, BS32 8AG or shop@bafhs.org.uk

Your privacy
Information that you supply to the Society, including but not limited to, your name, postal address, email address and telephone number will only be used for the purpose of processing and dispatching the goods you are purchasing. They will not be used for other purposes without your consent.

Retention of Title
All goods that you order remain the property of the Society until you have paid for them in full.

Enquiries
If you have a query regarding our products, their use, postage and packing charges or to check the progress of an order, please e-mail: shop@bafhs.org.uk