Terms and Conditions

Terms and conditions of sale
Bristol and Avon Family History Society (hereinafter referred to as "the Society") is registered as a charity, number 295799. The recognised address of the Society is that of the Secretary. Email: secretary@bafhs.org.uk

The terms and conditions set out on this webpage apply to the sale of goods through the mail order service, the Research Room and the stalls at members' meetings and family history fairs. For internet sales, the terms and conditions displayed on the GENfair website are applicable.

How to purchase
• From our stall on the GENfair website.
• By mail order. Please send an order form and payment to:

B&AFHS
39 Long Road
Mangotsfield
Bristol, BS16 9HW
United Kingdom

• By personal visit to the Society Research Room, members' meetings and family history fairs.

Methods of payment
We accept payment in pounds sterling by cash or by cheque drawn on a UK bank. We are unable to accept foreign currency. Cheques should be made payable to: "Bristol & Avon Family History Society".

Mail order postage and packing
Prices for all goods exclude postage and packing charges which should be added to the price of the goods. Royal Mail 2nd class post is used for delivery to addresses in the UK, Channel Islands and Isle of Man. Airmail is used for delivery to overseas addresses.

Typical delivery times
• UK: 5-7 working days
• Europe: 10-15 working days
• Rest of the world: 15-20 working days

Non-delivery
Whilst items are occasionally delayed in the post, in our experience their permanent loss is a very rare event and we ask that you allow twice the above times to elapse before reporting non-delivery. In the event of non-delivery, please email shop@bafhs.org.uk and we will arrange for the dispatch of a replacement item at our expense.

Local taxes & import duties
Customers are responsible for the payment of any local taxes and import duties that may be levied in the country where the goods are to be delivered.

Quality of goods
All goods that we offer for sale are new and unused. They will be securely packaged and in good condition at the time of dispatch. In the event that an item is found to be damaged, faulty or not what you ordered, please email shop@bafhs.org.uk stating full details of the problem. We will make arrangements for a replacement to be dispatched and for the faulty item to be returned (at our expense).

Your right to cancel
You have the right to cancel an order for goods within 14 consecutive days, commencing on the date of their receipt. This 'cooling off' period includes Saturdays, Sundays and Bank Holidays. Notice of intention to cancel must be made in writing (by letter or email) to the Society within the 'cooling off' period. Upon receipt of the intention to cancel, the Society will refund the retail sale price of the goods provided they are returned to the Society in pristine re-saleable condition. Payment of a refund will be made by cheque within 14 days of receipt of the notice of intention to cancel. The cost of returning the goods to the Society must be paid by the customer.

Notice of intention to cancel should be addressed to: B&AFHS, 39 Long Road, Mangotsfield, Bristol, BS16 9HW or shop@bafhs.org.uk

The right to cancel applies to the sale of goods by mail order, the internet and advertising in magazines and periodicals but not to 'face to face' sales.

Your privacy
Information that you supply to the Society, including but not limited to, your name, postal address, email address and telephone number will only be used for the purpose of processing and dispatching the goods you are purchasing. They will not be supplied to any other person or organisation.

Enquiries
If you have a query regarding our products, their use, postage and packing charges or to check the progress of an order, please e-mail: shop@bafhs.org.uk